SeraCare Terms and Conditions of Ordering

Purchase Order
SeraCare requires a purchase order for all items to be billed to your account. Please include all order specifications, purchase order number, shipping/billing addresses and contacts, catalog number, product name/description, quantity ordered and delivery date requirements. Specific lot numbers may be reserved upon request. Reserved orders are subject to a 25% order cancellation fee. To avoid duplicate shipments, confirming orders must be clearly marked “Confirming Order – Do Not Duplicate”. We are available live to answer your questions at 1.800.676.1881 (US only) or 508.244.6400, Monday through Friday, from 7:30 a.m. to 5:30 p.m., U.S. EST. Inquiries may also be faxed to 508.634.3394 or emailed to info@seracare.com, 24 hours a day, 7 days a week.

Credit Card Purchase
SeraCare will gladly accept credit card purchases through Visa, MasterCard, or American Express. Please complete the online Credit Card information form to place your card on file in order to enable online ordering.
 
Line of Credit
SeraCare will be happy to work with you to provide a line of credit commensurate with your needs. Please complete the online credit application and we will respond to you with our terms.

Taxes
Please provide a sales tax exempt certificate and a Tax ID number so that state and local taxes may be billed as appropriate.

Sales Order Acknowledgement
With each purchase order received, a sales order acknowledgement will be forwarded by fax or e-mail to our customers for review. This correspondence includes: invoice and delivery addresses, purchase order number, lot specific product information, pricing, and delivery schedule. SeraCare contact information will be provided for any questions or comments.

Payment
Payment is due 30 days from the date of invoice. All late payments will be charged interest computed on a daily basis from the due date until paid in full at the rate of 1 ½% per month or the maximum rate permitted by law, whichever is less. SeraCare reserves the right to change payment terms based on payment history. Further, on delinquent accounts, SeraCare will not be obligated to continue performance under any agreement with the Buyer.

Shipments
All shipments are FOB shipping point.  Delivery will be deemed complete and risk of loss or damage to the products will pass to the buyer upon delivery to the carrier.  In the absence of specific instructions from the buyer, SeraCare will select the carrier.  In no event will SeraCare be liable for any delay in delivery, nor will the carrier be deemed an agent of SeraCare.

All products are shipped in accordance with domestic and international regulations. Freight, packaging and handling charges are pre-paid and added to the invoice unless otherwise specified. All products are temperature sensitive and freight/handling charges may vary depending on climate changes.

Returned Goods Policy
Due to the sensitive nature of some of the products manufactured and sold by SeraCare, we are unable to accept return of material purchased and shipped from SeraCare without prior authorization. The quality of products may be compromised in the return shipping process. SeraCare may offer returned goods authorizations (RGA) for finished goods if the goods are in good, saleable condition, have been stored and shipped according to product specifications. If the customer wishes to be considered for a return authorization, they must contact SeraCare within 30 days of product receipt. SeraCare may authorize the destruction of the product by the customer.  If destruction of the product is authorized, SeraCare will request documentation or proof of destruction.  All Returned Goods Authorizations must be approved and a Returned Goods Authorization (RGA) number or letter must be provided to the customer prior to the return of product.  Depending on the circumstances, SeraCare may authorize the use of a specified freight carrier and pay for the return shipping charges. The authorization to use the specified carrier and account number will be provided on the Returned Goods Authorization letter.

Credit for product returned will not be issued until returned products have been inspected by the SeraCare quality department and they have determined that the product is acceptable. Products returned without authorization, appropriate documentation, or in unacceptable condition will not be approved by the SeraCare quality department. A restocking fee of up to 25% may be applied for orders returned or canceled.

Claims for shortages, shipping damages, or losses must be made within ten (10) days of receipt. Retain all shipping containers and packaging materials for inspection by the carrier and/or SeraCare.

Technical Support
When contacting SeraCare Technical Support, please be ready to provide all relevant information to help us answer your questions.

SeraCare requires a purchase order for all items to be billed to your account. Please include all order specifications, purchase order number, shipping/billing addresses and contacts, catalog number, product name/description, quantity ordered and delivery date requirements. Specific lot numbers may be reserved upon request. Reserved orders are subject to a 25% order cancellation fee. To avoid duplicate shipments, confirming orders must be clearly marked “Confirming Order – Do Not Duplicate”. We are available live to answer your questions at 1.800.676.1881 (US only) or 508.244.6400, Monday through Friday, from 7:30 a.m. to 5:30 p.m., U.S. EST. Inquiries may also be faxed to 508.634.3394 or emailed to info@seracare.com, 24 hours a day, 7 days a week.

SeraCare will gladly accept credit card purchases through Visa, MasterCard, or American Express. Please complete the online Credit Card information form to place your card on file in order to enable online ordering.

SeraCare will be happy to work with you to provide a line of credit commensurate with your needs. Please complete the online credit application and we will respond to you with our terms.

Please provide a sales tax exempt certificate and a Tax ID number so that state and local taxes may be billed as appropriate.

With each purchase order received, a sales order acknowledgement will be forwarded by fax or e-mail to our customers for review. This correspondence includes: invoice and delivery addresses, purchase order number, lot specific product information, pricing, and delivery schedule. SeraCare contact information will be provided for any questions or comments.

Payment is due 30 days from the date of invoice. All late payments will be charged interest computed on a daily basis from the due date until paid in full at the rate of 1 ½% per month or the maximum rate permitted by law, whichever is less. SeraCare reserves the right to change payment terms based on payment history. Further, on delinquent accounts, SeraCare will not be obligated to continue performance under any agreement with the Buyer.

All shipments are FOB shipping point. Delivery will be deemed complete and risk of loss or damage to the products will pass to the buyer upon delivery to the carrier. In the absence of specific instructions from the buyer, SeraCare will select the carrier. In no event will SeraCare be liable for any delay in delivery, nor will the carrier be deemed an agent of SeraCare.
 
All products are shipped in accordance with domestic and international regulations. Freight, packaging and handling charges are pre-paid and added to the invoice unless otherwise specified. All products are temperature sensitive and freight/handling charges may vary depending on climate changes.

Due to the sensitive nature of some of the products manufactured and sold by SeraCare, we are unable to accept return of material purchased and shipped from SeraCare without prior authorization. The quality of products may be compromised in the return shipping process. SeraCare may offer returned goods authorizations (RGA) for finished goods if the goods are in good, saleable condition, have been stored and shipped according to product specifications. If the customer wishes to be considered for a return authorization, they must contact SeraCare within 30 days of product receipt. SeraCare may authorize the destruction of the product by the customer. If destruction of the product is authorized, SeraCare will request documentation or proof of destruction. All Returned Goods Authorizations must be approved and a Returned Goods Authorization (RGA) number or letter must be provided to the customer prior to the return of product. Depending on the circumstances, SeraCare may authorize the use of a specified freight carrier and pay for the return shipping charges. The authorization to use the specified carrier and account number will be provided on the Returned Goods Authorization letter.
 
Credit for product returned will not be issued until returned products have been inspected by the SeraCare quality department and they have determined that the product is acceptable. Products returned without authorization, appropriate documentation, or in unacceptable condition will not be approved by the SeraCare quality department. A restocking fee of up to 25% may be applied for orders returned or canceled.
 
Claims for shortages, shipping damages, or losses must be made within ten (10) days of receipt. Retain all shipping containers and packaging materials for inspection by the carrier and/or SeraCare.

When contacting SeraCare Technical Support, please be ready to provide all relevant information to help us answer your questions.